Jobs in kenya

Main Job Tasks and Responsibilities

    * deal directly with customers either by telephone, electronically or face to face
    * respond promptly to customer inquiries
    * handle and resolve customer complaints
    * obtain and evaluate all relevant information to handle inquiries and complaints
    * perform customer verifications
    * process orders, forms, applications and requests
    * direct requests and unresolved issues to the designated resource
    * manage customers' accounts
    * keep records of customer interactions and transactions
    * record details of inquiries, comments and complaints
    * record details of actions taken
    * manage administration
    * communicate and coordinate with internal departments
    * follow up on customer interactions

Qualifications

    * Minimum Diploma in Customer service, Sales and Marketing, Tours and travel or any other related course
    * Must have experience in Customer Service.

Key Competencies

    * interpersonal skills
    * communication skills - verbal and written
    * listening skills
    * problem analysis and problem-solving
    * attention to detail and accuracy
    * data collection and ordering
    * customer service orientation
    * adaptability
    * initiative
    * stress tolerance

Interested and qualified candidates should send there CV and cover letter indicating the reference number of the job to careers@kcr-hr.com on or before 10th June 2011.

Note: Only qualified candidates will be contacted for the interview process.