Jobs in kenya

Ref Number: HR-001

General Purpose

Our client is a tour and travel company and they are looking for customer service agents who can interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Jobs in Kenya: Help Desk Administrator

Reports to: Operations Manager

Key Tasks
    * Deal directly with customers either by telephone, electronically or face to face
    * Evaluate requests for service or complaints and enter into CRM system.
    * Follow up progress on customer inquiries.

Ref: HRD – CS/17/05/2011
HNWI* Customer Services Officer

HNWI – High Net Worth Individual

The HNWI Relation Manager will report to the HNWI Banking Centre Manager and will be responsible for:-

    * Identifying eligible HNWI customers through MIS and interactions with Branch Managers and other Relationship Managers, on an ongoing basis.
    * Conducting sustained communication with all eligible HNWI customers to initiate them into using the HNWI products and services.
    * Selling the Bank’s specialized HNWI Banking products to all eligible customers with a view to deepen relationships and increase per customer revenue.
    * Increasing the number of HNWI banking customers through an acquisition strategy of new customers and upgrading existing customers who have the potential to grow .
    * Organizing recognition events, seminars etc for HNWI customers

Qualifications and Experience:

The candidate must have;

    * A degree from a recognized university
    * At least 4 years line experience in banking relationship management/customer service of high networth individuals.
    * Knowledge of private individual off-shore and investment products
    * Knowledge of banking operations

Personal skills/attributes

This opportunity requires an individual who has:-

    * Good coordination, marketing & communication skills
    * Attention to details; is good at time management, able to work under pressure, independently and with minimum supervision.
    * Worked in a HNWI Banking set-up of a Bank in Marketing or Relationship Management position and/or worked in an investment bank/advisory firm specializing in marketing off-shore products and investment products to HNWIs.

If you believe you meet the above requirements, send your application together with a comprehensive curriculum indicating your qualifications, present position, contact and names of three referees.

Your application should reach the below address on or before 10th June, 2011.

Please quote reference number followed by the position applied for in the application

The Group Manager, Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, Nairobi

Or email: recruit@imbank.co.ke

Only short listed candidates will be contacted.

Canvassing will lead to automatic disqualification.