Jobs in kenya

    * Doing research and producing periodical newsletters with current offers to be sent out to clients
    * Doing tour bookings - both inbound
    * Doing regular check on website to ensure its up to date and running smoothly
    * Ensuring KWS park rules & hotel regulations are made clear to tourists
    * Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
    * Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
    * Ensuring the rates files are orderly & up to date
    * Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
    * Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
    * Briefing drivers before they depart for safari
    * Preparing welcome pack for tourists before departure for safari
    * Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
    * Being on standby ready to provide solutions in case of mishaps during safari
    * Coordinating with travel consultants to arrange flying & ground packages
    * Opening client tour files for upcoming tours especially groups
    * Making follow-ups for tour quotations
    * Ensuring that tours quotations are competitive inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
    * Making sure vehicles (especially if hired from outside) have the company stickers

Prerequisites

Experience and Education:-

    * Previous experience of like 5yrs and above in the same position is required.
    * Must be able to speak, read, write, and be very good in computers.
    * Have the relevant education to the position.

Travel Consultant.

Requirements

    * Doing bookings
    * Ensure each booking has a booking card
    * Ensure all bookings are confirmed and re-confirmed
    * Ensure all bookings have ticket numbers
    * Ensure ticketing rules are followed.
    * Ensure all tickets are authorized for by the client. Any ticket sent to accounts without an L.P.O or letter of authority by the clients will not be invoiced. If sent with fraudulent authorization then the you will be personally held accountable even if is after your departure from our employment.
    * Ensure going through the queue messages and advise clients on the status of bookings
    * Do quotations to clients ensure they are properly typed/pasted and call/chat all clients to ensure they have received their emailed quotations
    * Ensure the quotations are responded to immediately incase of delays then advice the client the intention to do so.
    * Send any cash paying clients to accounts office for receipting.
    * Cancel all cancelled tickets on the computer system, punch them and forward them to accounts with the attached cancellation slip.
    * Ensure that we are updated on all current fares from the airlines.
    * Ensure you seek authority for all discounts to clients especially walk ins who are not within our approved levels of discount in our systems
    * Ensure all un-needed bookings are cancelled in the system to avoid no show fees.
    * Do a daily sales report and forward to the relevant accountant on a daily basis.

Must have account they can walk in with and in addition to accounts to be allocated to be able to generate minimum 10,000,000 sales a month within 6 months.

Minimum experience 4 years in a busy office, have relevant education to the position and a computer literate


If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.

Only short-listed candidates will be contacted