Jobs in kenya

    * Produce up to date daily reports
    * Act as customer advocate and liaise on customer’s behalf with other staff when required.
    * Analyze, evaluate and resolve customer enquiries at the first point of contact
    * Deal with customer complaints and resolve them with a positive problem-solving attitude.
    * Process orders, forms, applications and requests
    * Direct requests and unresolved issues to the designated resource
    * Interact with Technical Support to assist customers with trouble resolution
    * Keep records of customer interactions and transactions
    * Communicate and coordinate with internal departments
    * Actively look for ways in which the service could be improved
    * Respond to input from customers and support team (complaints, praise and concerns) to help us identify better ways of providing the service
    * Identify root causes of issues and put forward proposals to the management team for improving the system and service to ensure that a longer term solution is provided
    * Undertake customer satisfaction research
    * Any other duties as assigned

Knowledge and Skills Requirements

    * Degree/ Diploma in Business Administration, Computer Science or Information Systems preferred
    * Knowledge of relevant computer applications
    * Knowledge of customer service principles and practices
    * Technical background (Telecommunications, IT, Network Solutions)

Qualified candidates should send CVs to recruitment@workforceassociates.net

Indicating current and expected salary.